Customer Support

Let's get you some help.

Select one of the following options or simply give us a call. We have Customer Service Representatives ready to help.

Cobra Systems, Inc. The backbone to any company is its customers. We, at Cobra Systems, Inc., and eBarcode.com, have a clear understanding about the services we offer and how they impact YOU. It’s true, we are old fashioned when it comes to the customer service experience “Customer First”; we pair that with over 30 years of technology-savvy Customer Service Representatives who are ready to answer all of your barcode printer questions and needs.

Feel free to call (800) 400-6437 and ask for eBarcode.

Cobra Systems, Inc. The backbone to any company is its customers. We, at Cobra Systems, Inc., and eBarcode.com, have a clear understanding about the services we offer and how they impact YOU. It’s true, we are old fashioned when it comes to the customer service experience “Customer First”; we pair that with over 30 years of technology-savvy Customer Service Representatives who are ready to answer all of your barcode printer questions and needs.

Feel free to call (800) 400-6437 and ask for eBarcode.

RMA (Return Merchandise Authorization)

Customer loyalty is most important to us. We understand the hassle in returning or exchanging products,
so we have come up with a simple, 3-step process to facilitate your returns:

1

Step 1

Request an RMA# from our Customer Service Team. Please allow up to 24 hours for processing.

2

Step 2

Once you receive your RMA Document, ship your item(s) back to eBarcode.

3

Step 3

Your return will be processed upon receipt.

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*Any product mishandled or not properly serviced will be considered out of warranty. The RMA Representative, along with their supervisor, will have final approval for the return.